Shipping Policy, Refunds & Returns
Online orders are shipped within 2 business days. We ship USPS Priority. Tracking information is emailed when the order ships. Some shipping times are experiencing delays across the country. It can take up to 4 business days for domestic orders and up to 2 weeks for international orders. We are happy to check on the status of an order for you anytime. Email email@example.com with any questions. Need it faster, email us and we will always try to accommodate requests.
We offer a 30-day money-back guarantee if you are unhappy with our products in any way.
To complete your return, we require a receipt or proof of purchase.
Please do not return items to retail stores or reseller websites.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: PO Box 561, Abbeville, SC, 29620, United States.
To return your product, you should mail your product to: PO Box 561, Abbeville, SC, 29620, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an order valued at $75 or more, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
OR, you have the option to order from Faire
Faire is an online wholesale store that carries Salty Britches products! FAIRE also offers 60 day terms. Click SHOP WHOLESALE to order via FAIRE! If this is your first order through FAIRE, you will get a $200 credit and free shipping for an entire year!